This Privacy Policy explains how Pyxo – Powered by PixelFogg Softwares (“Pyxo”, “we”, “our”, or “us”) collects, uses, and protects personal data processed through the Pyxo CRM web and mobile applications.
1. Data we process inside Pyxo
- Customer and lead details such as name, contact information, enquiry source, appointment preferences, and notes.
- Lead, callback, and appointment activity including status updates, follow-up actions, and communication history.
- HR and workforce data such as employee profiles, attendance logs, leave requests, shift assignments, and payroll related values configured by your company.
- Marketing and campaign performance data including ad campaigns, forms, leads from integrated platforms, and analytics summaries.
- Support tickets, internal tasks, and activities created by your team within Pyxo.
2. How we use this data
- To provide CRM, HR, appointment, billing, and support features configured by your organisation.
- To power AI-based insights such as lead prioritisation, reminders, and performance summaries using the data already stored in your Pyxo account.
- To maintain security, audit logs, and access controls based on roles and permissions defined by your company.
- To improve reliability, troubleshoot issues, and enhance product experience based on anonymised usage patterns.
3. Integrations and third‑party services
- Pyxo can integrate with channels such as Meta platforms, WhatsApp, email, and push notification providers configured by your company.
- When enabled, these integrations may process customer contact details, campaign data, and communication content strictly for the purpose of delivering those services.
- Each integration is subject to the terms and privacy policy of the underlying provider; your company controls which integrations are active.
4. Data ownership and access
- Your company is the controller of data stored in its Pyxo account. Pyxo only processes this data as a service provider on your company’s behalf.
- Access to data inside Pyxo is governed by user roles, company‑level settings, and permissions defined by your administrators.
- End‑customer data is never sold or shared for unrelated third‑party marketing.
5. Security and retention
- We apply industry‑standard security controls to protect data in transit and at rest, and we regularly monitor for unusual activity.
- Data is retained for as long as your company maintains an active subscription or as required by applicable law. Your administrators can delete or export data according to your internal policies.
6. Your rights and contact
- Employees, customers, and leads managed through Pyxo can exercise their data rights (such as access, correction, or deletion) by contacting the organisation that uses Pyxo to manage their information.
- For questions about how Pyxo – Powered by PixelFogg Softwares handles data as a service provider, you can reach out to your account owner or the PixelFogg Softwares support team.
By continuing to use Pyxo you confirm that you have reviewed this Privacy Policy and that your use of the platform will comply with your organisation’s internal data protection and consent practices.